jaya 9bet's Privacy Policy

About This Policy

jaya 9bet is an online gaming and betting platform operating for users in Bangladesh. When you use our website, open an account, make a deposit, or contact support — we collect certain information. In this privacy policy we clearly explain how that information is used and how it is kept secure.

This policy complements our Terms and Conditions, and reading both documents together will give you a complete picture of our service. If you have any questions after reading this policy, please contact us via 24/7 live chat or email.

By registering an account at jaya 9bet, you confirm that you have read and agreed to the terms of this privacy policy. Please read the full policy carefully before you start using the platform.

Quick Summary

1.1 Information Provided at Registration

When you open an account at jaya 9bet, the information you provide includes: full name, date of birth, email address, mobile number, and password. This information is essential for platform security and processing financial transactions.

1.2 Identity Verification Information

For withdrawals above a certain amount, or for account verification, we may request a copy of an identity document — such as a National ID (NID) or passport. This information is used solely to confirm your identity and is never shared with third parties under any circumstances.

1.3 Financial Transaction Information

Payment method details are recorded during deposits and withdrawals. We handle transactions via bKash, Nagad, Rocket, and bank transfer. The date, amount, and method of each transaction are stored in our system. Full card or account numbers are not stored on our servers.

1.4 Automatically Collected Information

When you use our website, certain information is recorded automatically:

• IP address and device type
• Browser type and operating system
• Which pages you visited on the site and for how long
• Which games or sections you used
• Session time and date

This information is primarily used to improve platform performance and to prevent fraudulent activity.

1.5 Cookies and Similar Technologies

jaya 9bet uses cookies that are stored in your browser. These help remember your login status, save your language preference, and measure site performance. You can disable cookies from your browser settings if you wish, but some site features may become limited as a result.

We use your information for the following purposes:

2.1 Account Management

Your information is used to create your account, ensure login security, and verify your identity. Your mobile number and email address are used for OTP verification and the password recovery process.

2.2 Processing Financial Transactions

Payment information is used to process deposit and withdrawal requests correctly and to maintain a transaction history. Records of all transactions, starting from a minimum ৳200 deposit, are kept securely.

2.3 Customer Support

When you contact us via 24/7 live chat or email, we use your account information to resolve your issue quickly. Support chat records are retained to improve service quality.

2.4 Security and Fraud Prevention

We monitor login activity and device information to protect your account from unauthorised access, account hacking, and financial fraud. If unusual activity is detected, you will be alerted.

2.5 Product and Service Improvement

Aggregated usage data is analysed to understand which game categories or bonus offers are used most. No personal identity is included in this analysis.

2.6 Promotional Communications

If you give your consent, information about new bonus offers or tournaments may be sent to you by email or mobile. You can withdraw this consent at any time from your account settings.

jaya 9bet does not sell your personal information or share it with advertisers. However, limited information may be shared with third parties in specific circumstances:

3.1 Payment Processing Services

The minimum necessary information is shared with the relevant payment service provider to complete transactions via bKash, Nagad, Rocket, or bank transfer. These organisations have their own privacy policies and are legally bound to protect the data.

3.2 Technology and Security Services

We work with trusted technology partners for website operation, cybersecurity, and fraud detection. They process data only under our instructions and may not use it for their own purposes.

3.3 Legal Obligations

We are required by law to provide necessary information in response to a court order or a lawful request from a government authority. In such situations we always aim to provide only the minimum information required.

3.4 Business Transfers

In the event of a future merger or acquisition, user data may be transferred to the new ownership. Users will be notified in advance in such cases, and the terms of this privacy policy will continue to apply.

jaya 9bet applies multiple layers of security to keep your information safe:

• SSL Encryption: Data is encrypted using SSL protocol across all pages of the site, so third parties cannot read it.
• Secure Servers: All data is stored on secure servers equipped with firewalls and access controls.
• Password Hashing: Your password is not stored directly; it is kept in hashed form.
• Two-Step Verification: OTP verification is made mandatory when a suspicious login is detected.
• Regular Security Reviews: Regular security tests are conducted to identify system vulnerabilities.
• Staff Training: Our team members are trained in data protection, and only authorised staff can access personal information.

However, complete security on the internet cannot be guaranteed. If a security breach occurs, we will promptly notify affected users.

All your information is retained while your account is active. Even after an account is closed, some information may be kept for a specified period:

5.1 Financial Records

Transaction history, deposit and withdrawal information is retained for a defined period in compliance with financial regulations. The length of this period depends on legal requirements.

5.2 Identity Verification Information

Copies of NID or passport are retained for a specified period after account closure and are then securely deleted.

5.3 Deletion of Unnecessary Data

Data that is no longer needed is permanently deleted from our systems in a timely manner.

If you have an account at jaya 9bet, you have the following rights over your own information:

6.1 Right to Access Your Data

If you want to know what information we hold about you, contact our support team directly with a request. After verifying your identity, they will provide a summary of all your information.

6.2 Right to Correct Your Data

If any of your information is incorrect — such as your name, mobile number, or email address — you can request a correction. The correction will be made after identity verification if required.

6.3 Right to Delete Your Data

You can request the deletion of your account and associated data. However, some information may need to be retained for a specified period due to legal or financial obligations.

6.4 Right to Opt Out of Promotional Communications

If you do not wish to receive emails or messages about bonuses or offers, you can cancel your subscription from your account settings.

6.5 Responsible Gaming

We believe that healthy and controlled gaming is an enjoyable experience. Our Responsible Gaming section has detailed information and tools to help you manage your gaming behaviour. All casino and betting activity at jaya 9bet is for users aged 21 and above.

jaya 9bet strictly does not allow anyone under the age of 21 to open an account. We do not intentionally collect any information from minors. If we hold information about a minor, guardians should contact us immediately — we will delete that information at once and close the account.

If a device is shared in a family setting, please log out after each session and keep your login credentials out of reach of children.

Our website may occasionally contain links to external sites — such as news outlets or sports information databases. If you click on these external links, you will be subject to their own privacy policies. jaya 9bet is not responsible for how your information is handled on those sites.

We may update this privacy policy from time to time due to business changes or legal requirements. For significant changes, registered users will be notified in advance by email or mobile, and the "Last updated" date at the top of the page will be changed.

If you continue to use the site after an update, you will be considered to have accepted the new policy. We therefore recommend visiting this page regularly. To learn about the general rules of using the site, see our Terms and Conditions page. To learn more about us, you can read our About Us page.

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our support team is available 24/7 in both Bengali and English.